General Conditions of sales

- Article 1 : Object

These Conditions of sale define the Contractual relationships that govern all the deeds of Purchases made on the site https://www.la-boite-a-anches.com.

The purchase of an article not through our merchant website, means that our clients are aware of the terms and Conditions of sale, and declare that they accept without reservation their provisions, to the exclusion of all others.

- Article 2 : Products

The items available for purchase are those listed in our catalog published on the merchant website.

The stocks are updated on a daily basis. If your order is greater than the inventory items, an e-mail will be sent to you indicating the date of availability of the relevant article.

Given the privileged relations that we maintain with our suppliers, we can replenish the missing between 2 to 4 working days in general.

The articles presented on the site https://www.la-boite-a-anches.com are likely to be modified (pictures, description, price). The date of the order of articles will define the terms and Conditions of sale which were in force at that date.

- Article 3 : Tariffs

For the Metropolitan France and Europe, our prices are all taxes included, excluding the shares in the expenses and shipments.

The prices of our products delivered in DOM-TOM and outside Europe will be quoted in Euros Excluding Taxes, out of participation in the costs of shipping.

The payment of the VAT, and customs duties, will be made by the client with the tax authorities and local customs.

The Box of Reeds reserves the right to modify its prices at any time, however, the posted price at the date of the order, will be the only one applicable.

In the event of a change of VAT, the new rate will be reflected on the prices of the items.

- Article 4 : Availability

The articles and prices will retain their validity as long as they have not been notified on the website, and this is within the limits of available stocks.

Orders will only be processed on receipt of payment and depending on the availability of items in stock.

In the case of an unavailable item, the Box of Reeds will inform the buyer by email or telephone, of the date of dispatch of this article (a time).

If the item is discontinued or unavailable permanently, the order will be cancelled and the buyer will be immediately refunded if his bank account has been debited.

For the articles not stored, the offers remain subject to availability at our suppliers.

Of course, an email will be sent to inform you of the unavailability of the item after placing the order, if the information from our supplier confirms a stock error or a change that may occur in exceptional circumstances.

Similarly, when your order is greater than the number of the item in stock, the box of Reeds will inform the customer by e-mail or phone, and will also indicate the date of availability of the relevant article.

In the case of permanent unavailability, your order will be canceled and the customer immediately refunded if their account has been debited.

- Article 5 : Order

On The Internet:www.la-boite-a-anches.com

By phone:at 0820 690 320 (call-0.12 E/min)

The customer who wishes to purchase a product must obligatorily:

- Fill out the identification sheet on which they indicate all the requested contact details, as well as all necessary shipping information (including the access codes to the doors of the buildings). The password that allows access to his / her client account is strictly personal. At each visit, when he / she accesses his / her personal data in his session, or when placing an order, the customer will have been previously identified by his identifier and his password, being specified that it is not used to make payment

- Fill out the order form online giving all references of products

- Validate the order after having checked it

- Make the payment under the conditions laid down

The order confirmation entails acceptance of the present terms and conditions of sale the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of the transaction.

The confirmation will be worth signature and acceptance of transactions.

The Box of Reeds will communicate by e-mail confirmation of the registered order.

The Box of Reeds will not be blamed and held responsible for the consequences of any events escaping its will, in particular cases of force majeure, which would tend to delay or prevent the placing of the order online.

The customer's order may be cancelled by The Box to the Reeds for any reason whatsoever, including in the event of defect of information necessary to the delivery. The customer will be informed by The Box of Reeds.

- Article 6 : Terms of payment

The payment of the purchases made on the Internet site https://www.la-boite-a-anches.com is made to order, the choice of the client :

- By credit card networks CB, VISA and MASTERCARD:
Payments by credit card are made through the secure system of the BNP that uses the 3D Secure protocol so that information transmitted is encrypted by software and no third party can take knowledge in transit on the network.


- By cheque :
Payable in France, established in Euros to the order of The Box to the Reeds and sent to :


The Box of Reeds
71 Avenue Ledru Rollin
75012 PARIS
France


For any purchase greater than or equal to 150 euros TTC, customers, non-professional physical people, can choose the mode of payment by cheque "3 times without fees". The order will be validated after receipt of 3 cheques and after receipt of the first payment, representing 50% of the order. The other two cheques of 25% of the order will be cashed on the 5th day of the following two months.


- By bank transfer :

THE POSTAL BANK
Bank CodeCode CounterAccount numberKey RIB
200410101007 6510 7R03143
IBANBIC
FR71 2004 1010 1007 6510 7R03 143PSSTFRPPNCY



The transfer fees are the responsibility of the customer.


- By PayPal

PayPal is a company that offers a Web-based payment service, allowing a user to send payments via the Internet with an email address, without having to disclose his credit card details for each transaction.


- By Administrative Mandate

This mode of payment is reserved to the authorities : town Hall, Academy, School, Orchestra.


The customer order will be deemed accepted after confirmation of payment and its validation by Box Reeds. The goods shall remain the property of the Box to the Reeds until the full settlement of the invoice (Law N° 80335 of 12 may 1980).

- Articles 7 :

7.1. General

The client undertakes to transmit, in the order, all the information necessary for the delivery to ensure the good ending. The customer must, in particular, transmit a telephone number to which the carrier can reach in the day. An email address allows you to be warned in advance of the delivery of the order. The customer agrees, for himself or for the recipient of the order, to take delivery of the goods to the address indicated in the order.
During the delivery, the customer or the addressee of products, must be able, if requested, to prove its identity.
The client undertakes, after opening and checking the contents of the parcel in the presence of the carrier, sign the delivery receipt presented by the driver.

In case of damage, delivery of non-conforming or defective products, please refer to the article "management of returns".
The delivery does not include the putting into service of products.

7.2. Shipping time and delivery

The shipping time is exclusive of travel time and working days. In the case of payment by cheque or bank transfer, the order will not be processed until payment is received. Consequently, the applicable times in this case are those on the day of receipt of the cheque and can thus be modified compared to those mentioned at the day of placing the order.

Additional time is generally expected for deliveries in Corsica. In the case of elongation predictable the shipping time, The Box of Reeds undertakes to inform the customer as soon as possible and by any means in order that the latter may then choose to maintain or complete or partial cancellation of its command. The delivery period shall in no case have for consequence the payment of damages and interests for the benefit of the client.

In case of delayed shipment, an email will be sent to the client.
In this case, as long as the product has not been shipped, the customer has the option of requesting a refund form, which will be credited to his customer account within 48 hours. This voucher is valid for 1 year from the date of issuance.

If the customer chooses to be reimbursed, a cheque or a transfer of the amount of the product will be sent within 15 days of the issuance of this credit.

7.3. Participation fee for the shipment

The shipping costs are calculated before the final confirmation of the order by the customer.
For any order of more than 1€, available in metropolitan France, the Box of Reeds offers a pick-up Point Removal : 71, Avenue Ledru Rollin Paris 75012. No shipping charge will be recorded.


7.4. Delivery in overseas Territories

The orders are delivered in a Department or Territory overseas are invoiced Excluding VAT. During the delivery, the tax authorities and local customs will require :
- the amount of VAT applicable
- a grant of seawater (at the discretion of local authorities)
- the costs of customs control. These costs are the responsibility of the customer.

7.5. Modes of deliveries possible

All our prices include VAT at 20%. We deliver in Metropolitan France, DOM / TOM, European Union and in the rest of the World with our partner The Post office.

For any urgent order, please contact us at 0 820 690 320 or by e-mail at contact@la-boite-a-anches.com in order to clarify your requirements in terms of delivery. We will then advise you with precision in the shortest period of time that we will be able to guarantee you.

All our packs are of professional quality :

  • - Padded envelope bubble
  • - Package in cardboard double-channel
  • This is in order to avoid surprises at unpacking of your items

Shipping

PackagingPadded envelopeCarton
double groove
Destinations

Point removal

Standard

Express

Colissimo
small parcel(1)

Colissimo
large packages(1)

Metropolitan France

0€

3.80€

35€

SoColissimo
According to the choice

SoColissimo
According to the choice

DOM / TOM

0€

6.5€

On request

SoColissimo
According to the choice

SoColissimo
According to the choice

European Union

0€

4.50€

On request

6.00€

18.00€

Rest of the world

0€

5.00€

On request

9.00€

40.00€

Related Articles

Thickness < 3cm

Thickness > 3cm and weight < 2Kg

Weight > 2Kg

(1) For products whose thickness exceeds 3cm in accordance with the rules tariff 2015 of The Post

Time of delivery (The Post office)

For products in stock

Standard shipping (mail / parcel) ........................................................ 2 to 5 working days

Express shipment .............................................................................. 1 business day

Point removal ................................................................................... < 1 business day

For products out of stock

Standard shipping (mail / parcel) ............................................................ 5 to 10 business days

Point removal (mail / parcel) ............................................................ 5 to 10 business days

Exemption of port charges

1. Removal in the Point of Withdrawal :

Possible removal of Monday to Friday, 10h-18h. The parcels are delivered within 1 day to the Point of Withdrawal Paris. The customer receives an email confirmation as soon as the package is made available. It will remain there for 7 days. For the withdrawal of the order, the customer must bring invoice of purchase and a photo id.

2. The port charges on shipments to standard are offered from a purchase limit of :

  • 50.00€ for Metropolitan France
  • 100.00€ for the DOM / TOM
  • 80.00€ for the European Union
  • 200.00€ for the rest of the world.

- Articles 8 :

8.1. Parcels not distributed by the supplier :

In the case of a report confirmed the loss of the parcels by our shipping carrier, depending on the nature of the product, stocks available and according to the wish of the client, we will propose to reship the product initially ordered or an exchange product with equivalent characteristics.

The inability to deliver the customer of the fact (a breach of an appointment for delivery, not a withdrawal of the parcel after a notice of passage, etc.) leads to the loss of the participation in the shipping fees. In the event that the client wishes to do not to reship the product initially ordered or an exchange product with equivalent characteristics, will be credited to their account within 48 hours following the receipt of the package by The Box of Reeds. This voucher is valid for 1 year from the date of issuance. If the customer chooses to be reimbursed, a cheque or a transfer of the amount of the product will be sent within 15 days of acceptance of return.

8.2. Transport damage :

This case concerns the damaged package, parcel, fractured, missing or damaged products. The customer will bear reservations characterized on the sign-up sheet, will co-sign the delivery and keep a copy of the document. If the product is damaged, customer must refuse the package and note a reserve on the delivery slip, parcel refused because opened or damaged during delivery, characterize precisely the damage).

These reservations must be very precise. The mention "subject to unpacking" does not constitute a reservation characterized and has no legal value. It is then essential to precisely describe the condition of the packaging and/or product, and accurately characterize the damage (e.g. Breakage, opened Package, packaging is damaged, torn, pressed down on the bottom right corner, the product scratched, pressed, on the left side, parcel refused because opened or damaged during delivery, etc.). The client must also confirm by registered mail to the reservations to the carrier at the latest within 48 business hours following the receipt of the item, and to transmit a copy of this mail to :

The Box of Reeds
71 Avenue Ledru Rollin
75012 PARIS
France

Note : The verification of the condition of the product is considered accepted once the delivery note has been signed.

By signing the delivery receipt without specific reservations, and the acceptance of the products, the customer acknowledges having received the goods in a state giving him any satisfaction.
After receipt and acceptance of the package by our services, depending on the nature of the product, stocks available and according to the wish of the client, we will propose to reship the product initially ordered or an exchange product with equivalent characteristics.

In the case where the client does not want to reship the product initially ordered or an exchange product with equivalent characteristics, will be credited to his customer account within 48 hours following the receipt of the package by the Box of Reeds. This voucher is valid for 1 year from the date of issuance If the client chooses to be reimbursed, a cheque or a transfer of the amount of the product will be sent within 15 days of acceptance of return.

8.3. Delivery of non-conforming to the order in quality or in quantity :

The client must send us an e-mail specifying the default sav@la-boite-a-anches.com.

8.4. Defective product :

The customer needs to send an e-mail specifying the default sav@la-boite-a-anches.com.

It will be sent to the client a confirmation of support in a period of 48 to 72 hours for a standard exchange, subject to compliance with the conditions of return.

The return of the products must be in their original packaging in perfect condition, with all accessories and instruction manuals. The items returned incomplete, spoiled, damaged,
used or soiled may not be exchanged, and will be the subject of a paid repair which is not covered by the warranty.

Returns from metropolitan France can only be done after agreement of the after sales SERVICE by sending an e-mail agreement. Upon receipt of the return form sent by email by the customer SERVICE of The Box to the Reeds, the customer has 30 days to return the goods. After this period, the return will be at his expense. Returns from abroad will be reimbursed in the form of having up to 40€ maximum.

Any return that is not justified (failure non-proven, adjustment, failure due to misuse) will be charged to the customer :
a service charge (hourly rate) and return of the goods.

8.5. Withdrawal and right of return

Customers, non-professional physical people, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to the seller for exchange or refund without penalty.

All the articles can be the object of exchange or reimbursement within the legal timeframe.
For reasons of hygiene, boxes of reeds, mouthpieces, nozzles, and any related accessories are shipped in a sealed package. The returns of these products will not be accepted once they have been unsealed.

The date of receipt of the product delivered shall be authentic, to enjoy the period of fourteen days. The return costs are the responsibility of the customer. In the framework of an order of several products, the period begins to run from the receipt of the last product delivered.
The return costs are the responsibility of the customer.

The customer must send a mail for cancellation of order at the address sav@la-boite-a-anches.com.
The return of the products must be in their original packaging in perfect condition, with all accessories and instruction manuals as well as the card provided at the time of product delivery duly completed. The items returned incomplete, spoiled, damaged, used or dirtied will not be accepted and will be returned at the customer's expense.

Product refunds will be made within a period less than or equal to 14 days after the receipt of proof of shipment by the customer, or failing that, after the actual receipt of the package by our care. The reimbursement will be made at the choice of the box to the reeds by the credit of the customer's bank account or by bank cheque addressed to the name and the billing address of the customer.


- Articles 9 :

The legal guarantee of conformity is defined by articles L 211-4, L 211-5, L 211-7, 211-8, L 211-11 and L 211-12 of the Consumer Code.
The warranty against defects and latent defects is defined by articles 1641 to 1649 of the Civil Code.
The actions based on the legal warranty of conformity and warranty against defects and hidden defects shall be barred after two years from the date of delivery of the property sold.
In case of lack of conformity or hidden defects, return costs are the responsibility of the seller.

- Article 10 : Responsibility

The seller, in the process of selling online is only bound by an obligation of means; its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as data loss, intrusion, viruses, break service, or other unintended problems. The Box of Reeds cannot be held responsible for the inexecution of the contract concluded, due to the occurrence of an event of force majeure and in particular in case of total or partial strike of postal services, carriers, and disasters caused by floods or fires. As regards products bought to satisfy the professional needs, The Box of Reeds will not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, damage or expenses which may arise.

The choice and purchase of a product or a service are under the sole responsibility of the customer. The total or partial impossibility of using products notably because of incompatibility of material can give place to no compensation, refunding or blamed of the responsibility of The Box to the Reeds, except in the case of a hidden defect found, non-conformity, defect or exercise the right of withdrawal .


- Article 11 : intellectual Property

All elements of the site of The Box to the Reeds are and remain the intellectual and exclusive property of The Box to the Reeds.
No person is authorised to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound.



- Article 12 : respect for the private life

In accordance with the law relating to computers, files and freedoms of 6th January 1978, nominative information relating to the purchasers could be the subject of an automated treatment.
The information sent by the client are for the exclusive use of The Box to the Reeds.
The Box of Reeds is committed not to transmit to third parties the personal information that users provide on its website. Those are confidential.

In addition, users have a right to access and rectify data concerning them, according to the law of 6 January 1978.



- Article 13 : Filing - Proof

The Box of Reeds archive purchase orders and invoices on a reliable and durable support constituting a copy faithful in accordance with the provisions of article 1348 of the civil Code.
The registers of the Box to the Reeds will be considered by the parties as proof of communications, orders, payments and transactions intervened between the parties.

- Article 14 : Conditions for the application of the VAT

For individuals, the prices are applicable with VAT at 20%, and relate to the following destinations : Metropolitan France, European Union, for the Dom Tom and the rest of the world the prices will be expressed exclusive of vat, except delivery charges.

For Companies with a VAT number, the applicable prices will be expressed exclusive of vat, with the exception of delivery costs, charge them to do the necessary with the tax authority concerned in the European Union.

If your business is established in another country of the European Union than France, and if you provide The Box to the Reeds an intra-community VAT number valid document issued by the country of the European Union in which your company is established, The Box of Reeds will not make you pay the VAT on the total amount of your order.

This intra-community VAT number valid shall be issued by the competent tax authorities and you need to read and accept the terms and conditions referred to below :

you represent and warrant that the VAT number that you provide to The Box of Reeds corresponds to your business, and this business is established in a country of the European Union
you represent and warrant that all transactions made on your account will be performed by your company with the VAT number that you have provided in The Box to the Reeds you represent and warrant that the VAT number and all other information you provide to us is current, true and accurate and that you will immediately notify us of any changes or update relating to such information in
The Box of Reeds reserves the right to request additional information and to request confirmation on the validity of your account information (including your VAT registration number) from you or from any competent authority as authorized by law. You hereby expressly authorize

The Box to the Reeds to collect and obtain such information from the competent authorities. In addition, you agree to provide the Box to the Reeds any information on your account at the first application of The Box to the Reeds

The Box of Reeds will proceed with the cancellation of the order if the VAT number supplied would be invalid or, in the case where the supporting documents of the exemption would not be provided.

Finally, concerning the Dom-Tom and the rest of the world, the prices will be expressed exclusive of vat, except delivery charges, charging the Companies to do the necessary with the various departments concerned in their countries.

- Article 15 : the Opening of a professional account

For first opening of business account, the Client undertakes to provide the following information, which are essential before any first order :

For companies :
- Intra-community VAT number
- SIRET
- an extract kbis dated less than 6 months by fax or post/mail.
- a bank identity statement (RIB)

For associations :
- copy of the articles of association
- a copy of the issue of the creation of the association in the Official Journal
- a bank identity statement (RIB)

Furthermore, at each order, the Client agrees to provide :
- an email address that is professional
- a telephone number (workplace or home) or mobile if applicable, where it is reachable on the normal hours of opening, The Box to the Reeds reserves the right to request additional information and to request confirmation on the validity of the information regarding your account from you or from any competent authority as authorized by law. You expressly authorize The Box to the Reeds to collect and obtain such information from the competent authorities. In addition, you agree to provide the Box to the Reeds any information on your account at the first application of The Box to the Reeds
The Box of Reeds will proceed with the cancellation of the order in the case where the information provided is found to be invalid or, in the case where the supporting documents are not provided.
Finally, the precise details of the person to whom The Box to the Reeds may contact must also be communicated. In accordance with the law "Informatique et Libertés", the processing of such personal information is the subject of a declaration to the Commission Nationale de l'informatique et des Libertés (CNIL). The contact stated the Customer has a permanent right of access and rectification of such data in accordance with articles 39 and following of the act of 6 January 1978.


- Article 16 : Settlement of disputes

These conditions of online sale are subject to French law.